Terms & Conditions

Agreement to Terms

These terms govern your use of the Poetic Levels LLC website and its associated business services. Additional service agreements, order terms, and booking policies may apply to individual transactions.

Our Business Divisions

Poetic Levels LLC provides entertainment, mobile bartending, beverage products, technology services, home assistance, creative services, and other offerings through its respective business divisions.

Orders, Bookings and Payments

Orders and bookings are subject to availability, applicable pricing, taxes, payment requirements, and confirmation. Service-specific deposits, cancellation policies, and payment schedules will be communicated through the applicable booking or service agreement.

Pre-Orders

Pre-orders reserve products for future fulfillment. A published fulfillment start date indicates when fulfillment begins and does not guarantee an individual pickup or delivery time.

Alcoholic Beverage Purchases

Customers purchasing alcoholic beverages must be at least 21 years old. Valid identification and age verification may be required. Orders may be refused when applicable age, identification, delivery, or other legal requirements cannot be satisfied.

Pickup and Delivery

Pickup and delivery are subject to availability, service areas, applicable fees, and fulfillment requirements. Customers are responsible for providing accurate contact and delivery information and coordinating receipt of their orders.

Customer Accounts

Customers are responsible for maintaining the confidentiality of their account credentials and providing accurate information. Unauthorized access, fraudulent transactions, and misuse of our website are prohibited.

Intellectual Property

Website content, branding, logos, designs, and original creative materials are owned by or licensed to Poetic Levels LLC and may not be reproduced or commercially distributed without authorization.

Electronic Communications

We may communicate with customers electronically regarding their orders, bookings, accounts, and requested services. SMS participation is optional and governed by our separate SMS Terms.

SMS Terms

Poetic Levels LLC provides optional transactional text messaging for orders, bookings, appointments, pickup, delivery, payment reminders and customer support.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent is not a condition of purchase or booking.

Elevated Pours alcohol-related messaging is restricted to eligible customers aged 21 or older.

Carriers are not liable for delayed or undelivered messages.

For assistance, contact support@poeticlevels.com.

See our complete SMS Terms and Privacy Policy.

Applicable Law

These terms are governed by applicable Texas and United States law. Nothing in these terms is intended to waive rights that cannot lawfully be waived.

Contact

Questions concerning these terms may be directed to support@poeticlevels.com.